Privacy policy

At BANGRZ Clothing, your privacy matters as much as your fit. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, or interact with us in any way. By using our services, you agree to the practices described in this policy.

This policy is compliant with India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable regulations governing consumer data in India.

1. Information We Collect

We collect information to process your orders, improve your experience, and keep you in the loop on all things BANGRZ. Here's what we collect:

1.1 Information You Provide Directly

Full name, email address, phone number, and delivery address when placing an order
Account login details if you create a profile on our website
Payment details (processed securely through third-party gateways — we never store card data)
Messages, feedback, or queries submitted via our contact forms or customer support channels
Size preferences, wishlist items, or any preferences you voluntarily share

1.2 Information Collected Automatically

IP address, browser type, device type, and operating system
Pages viewed, time spent on site, and clickstream data
Cookies and similar tracking technologies (see Section 6 for more)
Referring URLs and search terms that brought you to our site

1.3 Information from Third Parties

Social media platforms (e.g., Instagram, Facebook) if you interact with our pages or log in via social sign-in
Payment processors and logistics partners who share transaction and delivery status data with us

2. How We Use Your Information

We use your data only for legitimate purposes and never sell it to third parties. Here's how your information is put to work:

2.1 Order Processing & Delivery

To confirm, process, and dispatch your orders
To share your address and contact details with our logistics and delivery partners
To issue invoices, receipts, and handle returns or exchanges

2.2 Customer Support

To respond to your queries, complaints, or feedback
To resolve disputes and troubleshoot issues with your orders

2.3 Marketing & Communications

To send you updates about new drops, exclusive offers, and BANGRZ news (only if you've opted in)
To run targeted ads or campaigns via platforms like Instagram and Google
You can opt out of marketing emails at any time via the unsubscribe link

2.4 Improving Our Platform

To analyse how users browse and shop on our website
To improve product recommendations, site navigation, and overall user experience
To detect and prevent fraud or unauthorised activity

3. Sharing Your Information

We don't sell, rent, or trade your personal data. Period. However, we may share it with:

Logistics & Courier Partners — to fulfil and deliver your orders (e.g., Delhivery, Shiprocket, Blue Dart)
Payment Gateways — to securely process transactions (e.g., Razorpay, Paytm, UPI processors)
Marketing Platforms — such as Meta and Google for running ad campaigns, using anonymised or aggregated data only
Legal Authorities — if required by law, court order, or to protect the rights, safety, or property of BANGRZ Clothing or others
Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred to the succeeding entity

All third-party partners are contractually bound to handle your data securely and in accordance with applicable law.

4. Data Storage & Security

Your personal data is stored on secure servers, protected by industry-standard encryption and access controls. We take the following measures to keep your information safe:

SSL/TLS encryption for all data transmitted between your device and our servers
Restricted access — only authorised personnel with a legitimate need can access your data
Regular security audits and vulnerability assessments
Secure payment processing — we do not store full card numbers or CVV details

While we take every precaution, no system is 100% foolproof. In the event of a data breach that affects your rights, we will notify you in accordance with the DPDPA, 2023.

5. Your Rights Under Indian Law

As a resident of India, you have the following rights under the Digital Personal Data Protection Act, 2023:

Right to Access — You can request a summary of the personal data we hold about you
Right to Correction — You can ask us to correct any inaccurate or incomplete personal data
Right to Erasure — You can request deletion of your personal data, subject to legal and operational obligations
Right to Grievance Redressal — You have the right to raise a complaint with our designated Grievance Officer
Right to Nominate — You may nominate another individual to exercise your rights on your behalf in case of incapacitation

To exercise any of these rights, please contact us at the details provided in Section 9.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

Essential Cookies — Required for core site functionality (e.g., your shopping cart, login sessions)
Analytics Cookies — Help us understand traffic and user behaviour (e.g., Google Analytics)
Marketing Cookies — Used to deliver relevant ads and track campaign performance

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Order data — Retained for a minimum of 7 years for legal, tax, and accounting compliance
Account data — Retained as long as your account is active, or until you request deletion
Marketing data — Retained until you withdraw your consent or opt out

Once the retention period expires, your data is securely deleted or anonymised.

8. Children's Privacy

BANGRZ Clothing is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will promptly delete it. If you believe a minor has shared their data with us, please contact us immediately.

9. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data rights, please reach out to us:

BANGRZ Clothing — Grievance Officer

Email: support@bangrz.in
Phone: +91 9667344401
Working Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to all grievances within 30 days of receipt in accordance with the DPDPA, 2023.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you via email or a prominent notice on our website. The updated policy will always carry a revised 'Last Updated' date at the top.

Continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

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